【楽天市場】楽天あんしんショッピングサービス
you can feel safe and secure if there is trouble with your order.
Worry-free and Fee-free: Enjoy Shopping on Rakuten
For more details about our coverage or to submit a request for investigation,
check the links below
- Assistance for Undelivered &
DefectiveProducts - Up to a 300,000*
JPY refund of
the purchase price - Over 1,000 Brands
Eligible for Counterfeit Protection
※Restrictions Apply
Rakuten is ready and willing to assist you.
- The order was paid for but
has not been delivered - The item delivered is different
from the description on
the product page.
The item was defective. - The order was returned
but there has been no
response from the store. - The product is a name-brand item
but it seems suspicious and
could be counterfeit.
Submit a request to Rakuten within 90 days from the date you place your order.
After investigating and confirming that the issue is eligible for coverage, Rakuten will compensate* you for the amount of purchase up to 300,000 JPY (including shipping).
*the number of times you may request a refund each year is limited.
*Before submitting your request, please personally contact the shop from which you purchased the product.
For more details about our coverage or to submit a request for investigation,
check the links below
Shopping is Entertainment!
Shop Securely with our Customer Protection Guarantee