Worry-free and Fee-free: Enjoy Shopping on Rakuten
Submit a request to Rakuten within 90 days from the date you place your order.
After investigating and confirming that the issue is eligible for coverage, Rakuten will compensate* you for the amount of purchase up to 300,000 JPY (including shipping).
*the number of times you may request a refund each year is limited.
*Before submitting your request, please personally contact the shop from which you purchased the product.
For more details about our coverage or to submit a request for investigation,
check the links below